Expedia and its TripAdvisor brand recently recognized two Mazatlan companies for delivering superior services. Pueblo Bonito Emerald Bay Hotel has been chosen as an Expedia Insiders’ Select 2011 Hotel, one of the travel giant’s top- ranked properties. TripAdvisor awarded Onca Explorations Wildlife Adventures a 2011 Certificate of Excellence.
Pueblo Bonito Emerald Bay is a five star AAA Four Diamond hotel, situated on 20 acres overlooking the Pacific Ocean. The hotel is one of two Pueblo Bonito hotels in Mazatlan. According to Expedia Partner Services Group, Expedia Insiders’ Select is “an annual award recognizing the very best hotels available in Expedia’s global marketplace, as judged by customers.” Insiders’ Select properties are identified by customers as “consistently delivering superior services, an exceptional guest experience and notable value…” In addition to this award, Pueblo Bonito Emerald Bay staff received one of the top 5 scores in Mexico and Central America according to an annual Condé Nast Traveler readers’ poll published in June.
TripAdvisor, Expedia’s popular travel review site, awards Certificates of Excellence to service providers that continuously receive the best customer reviews. Certificate recipient Onca Explorations provides whale and dolphin watching expeditions, scenic wildlife cruises, as well as a wide variety of ecotours through Mazatlan’s beautiful coastline and islands. The company is owned and operated by Oceanographers and Marine Biologists whose mission is to develop low-impact, high-quality tourism activities that lead to sustainable use of natural resources. Onca’s tours promote environmental awareness through hands-on participation in wildlife research and conservation projects. Most Onca reviews on TripAdvisor include similar comments to those of a Chamainus, B.C. customer. The customer expressed Onca exceeded expectations and provided “highly qualified and personable guides [with] huge respect for environment and marine life. Not gimmicky. We did “Whalequest” but saw much more… hundreds of Bottlenose and common dolphins… sea birds and sea lions as well.”
“These awards recognize the warm hospitality for which Mazatlan is known,” noted Julio Birrueta, Spokesperson for the Mazatlan Tourism Trust.”Expedia and TripAdvisor’s recognitions reflect our industry’s commitment to quality service and providing wonderful travel experiences. We congratulate Pueblo Bonito Emerald Bay and Onca Explorations for ranking among the world’s best.”
Mazatlán is located on Mexico’s Pacific Coast at the foot of the Sierra Madre Mountains. As Mexico’s second largest coastal city, Mazatlán has nearly 440,000 inhabitants. The city is divided into two main areas: Old Mazatlán or Historic District and Zona Dorada or Golden Zone, with a seven-mile coastal road between the two. Mazatlán has an international sport-fishing reputation. Sites of interest include: the Angela Peralta Theater, Archeological Museum, Plazuela Machado, Sea Shell Museum, Mazatlán Aquarium, The Cathedral and the world’s second-tallest lighthouse. Transportation is available via the local “pulmonías” or four-person open-air vehicles that have become a symbol of the city. Visit Mazatlán on the World Wide Web at www.GoMazatlan.com.